Communication Essentials
Duration
2 - 4 hours
Why?
Professional success depends on much more than technical excellence. The ability to clearly and effectively communicate is essential to career development –and it’s a skill that most people are not taught.
Whether negotiating, influencing, handling conflict or managing staff, the ability to communicate effectively is a significant differentiator in your success.
What?
Understanding the 2-way communication process
Exploring psychological biases which impede communication
Understanding different questioning techniques and their uses
Exploring barriers to effective listening and how to break them down
Key Outcomes
This program will:
raise your awareness of effective communication requirements
develop your ability to ask the right question at the right time
build your skills as a deep listener to improve your effectiveness